A Robotic Call Center Agent over a Human
Posted by yojir on September 14, 2009
Wonder what it would be like if your call center agent is really a robot and not a human being. Well, I just wished that if that day happens, I hope human beings has find another lucrative job than being a call center agent. Otherwise, it would be a screaming “unemployment” thingy again.
Customer: Your company is just full of crap!!! B***sh*t
Human: That’s the last thing we want you to feel, ma’am. [ Poker faced and poker feeling (?)]
Customer: I know you would say because that’s just what all of you are saying. You understand me? No you don’t.
Human: We really do understand, ma’am. [Still poker faced with poker emotions]
Customer: You’re really full of sh*t. You and your company.
Robot CCA: Let’s just focus on your issue, ma’am. [Poker faced seeing no signs of stress sill]
Customer: I need your supervisor …
Imagine having this conversation with a human being:
Customer: Your company is just full of crap!!! B***sh*t
Human: Imitating the customer with no voice and then speaks .. “That’s the last thing we want you to feel, ma’am. [Meaning -- when will this call be over?!?! Jeez!!!]
Customer: I know you would say because that’s just what all of you are saying. You understand me? No you don’t.
Robot CCA: We really do understand, ma’am. [No choice because this is a script that was told by our QA to tell you otherwise we will fail]
Customer: You’re really full of sh*t. You and your company.
Human: Let’s just focus on your issue, ma’am. [Stop swearing because I'm already fed up with you swearing at me. I need a good customer after this call please?!?!?! -- looking very angry now]
Customer: I need your supervisor …
Human: [At last!!!] Kindly hold on the line, ma’am [Where's my saviour?] Tl?”
