A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

Posts Tagged ‘Bloopers’

Give Me a Break !!!

Posted by yojir on August 4, 2009

Give Me a Break

Give Me a Break

After having irate customers since you started your shift, don’t you wish you’re just the automated IVR stating this one? Hahahahaha

Posted in Anything under the Sun, Bloopers, Call Center 101, POV's | Tagged: , , , , , , , | Leave a Comment »

Phonetics 101

Posted by yojir on March 10, 2008

Me talking to a customer who has always wants to spell out all the website we want to go to.

ME: Please go to abc.com [I put the phone to mute after one hour of
troubleshooting, we can now connect to the internet because I am already tired, exhausted and sleepy]
CUSTOMER: Can you please spell that to me?
ME: Oh sure. A as in apple, B as in cat and C as in boy
CUSTOMER: Oh I am confused. I got the A but the next letters, B as in cat and C as in boy?
ME: [Ooppss...] Let me repeat that, Sir. A as in apple, B as in boy and C as in Cat
CUSTOMER: Ok — that’s better. I think my hearing is failing me again
And I just laughed with my customer…

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Hot Male

Posted by yojir on February 28, 2008

Me talking to my customer who was a very funny man but I am too sleepy to notice that.

ME: Please try to go to the website hotmail.com
CUSTOMER: Oh how do you spell that
ME: H as in Harry O as in Oscar T as in Thomas
CUSTOMER: OK
ME: [Continue to spell the word mindlessly] M as i Mary A as in Apple L as in Larry and E as in Edward
CUSTOMER: [Reading the whole website we just spelled out] Hotmale? I hope you are referring to me,honey!
ME: [Oops....]

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