Customer satisfaction is very important in a call center. Because without them, I won’t be working right now. The customers are the one feeding me and the reason why I can buy all those things I want!
On the current company newspaper, my supervisor congratulated me because it was there on one of the pages is my name. It means that on one of my customers I made a difference and I was given a kudos for it. My customer actually complimented me for the support I’ve provided.
What i felt that time is just like how you usually feel when you know you have helped someone with their issue / concern. And I intend to continue doing that.
