It’s Been One Year

The day that I have been on this post was like — really?!? I already got in to this department? I rock!!!

Now, it’s been one hell of a year! I can’t imagine it. I escalated two agents from being a fraud, because they are, to the management, and unfortunately for them, they got fired. We’ve handled one new successful account and they just renewed the contract for another year yippee [it means we'll still have another year for this job]. And my body clock is rumbled because every two months we’re changing our schedules. How’s that?

However, this one year is very fruitful. New experiences. New friends to connect with on my Facebook and Friendster, new acquiantances, new kind of escalations to me compared to when I was still an agent, new enemies [it's a common life when you are in the management side -- you are versus with the Operations ], new drinking buddies, new shopping mates but old friends still remains [I make sure of that], and most importantly, learning to balance my relationship with the management and the Operations.

So far, I got a nice feedback from the Operations. The friendly and nice WMS. And recently I just received a kudos from one of our managers hoorays!!! Yoohoo to me!!!

So for me and for the rest of us — Happy 1st year anniversary. We survived one rocking year hahaha

Before The Restday

Before the rest day is the day that we are so alive. Why not?!? When I was still an agent, that is the last day for me to be taking irate calls, minding other’s problem which does not really concerns me, and most of all a good day of sleep afterwards.

In call center, no matter what your plans to spend your rest day, sleeping will still be your number one choice. I think we all love it because that is the time we are not getting irate ourselves, the time our ears will be rested for shouting customers and the day that our mind will stop thinking on how we can solve all of our customer’s issue.

It’s all about just being with yourself. Or with your friends not talking about your work, just sharing a good laugh or indulging in a good / hearty conversation over Starbucks frappucino with cheesecake on the side.

Here is what usually goes in my mind before my rest days [which is by the way is a 3- day rest days]. This is not in a chronological order:

- sleep

- watch a movie in a mall

- eat out with my friends

- blast up my portable dvd’s by watching some reruns

- watching my favorite shows [like AI, House, etc ...]

- update my blog

- join my friends online in our favorite forum site

- a date with my bf

- update my friendster and facebook account

- spending my time with my biological family including my nieces

- listening to some nice tunes over the radio

- downloading songs and movies

- SLEEP again !!!