Posted by yojir on July 27, 2009
Our company acquired a new account — of course another technical support stuff. And since there has been a lot of resignations and recession in our department, we are already short of staff for them to put some of us in the new account while still waiting for some people who will fill in the post of WMS.
Our boss will also be transferred in that new account — we will miss her!!! Since there is only little time left to recruit people, our former boss thought of something great — if we have friends that we know will qualify for the position, we’ll just need to give the resume to our boss and he will do the interview right after!
Unfortunately, all the ones I know already resigned and went to work for a different company. The ones that are left, they said that WMS is not their cup of tea. So be it!
One time, our boss is holding a resume and he got to ask one of our colleague if she knew the applicant. Well, she knows the applicant but not that much. Our boss said he might consider it if she will be getting a good feedback. But none of us knew the applicant, just got referred from the other department.
Our boss looked at the reliability of the agent Meaning, if she is always at work and minimal absents. Coz that’s the only thing that he will have to consider before he will interview. But upon seeing the attendance of the agent, he folded the paper into three and said … “this is hopeless.”
Reliability or having a good attendance is one of the most important asset you will have when you want to level up on your current post. Build that credibility and know the right people and the right place at the right time and you’ll get what you want
Posted in Call Center 101 | Tagged: attendance, feedback, interview, recession, reliability, resume | Leave a Comment »
Posted by yojir on July 10, 2009
Due to the recession wave, three supervisors were booted out of our company. So, we in the Workforce Management group thought this might have scared our other supervisors because some of them started applying for either the same job or higher position in a different company.
And our guess was right. Two supervisors resigned. One gave a notice and the other filed for an immediate resignation. These two supervisors were already tenured in our company so our management find it so hard to replace them with more deserving employee.
And what was the master plan after?
Recall the two employees they booted out of our company. And the two just happily accepted their comeback to the office.
Posted in Anything under the Sun, Call Center 101 | Tagged: call center, recession, resignation, salary, Work | Leave a Comment »
Posted by yojir on May 26, 2009
After we felt the recession, here comes the new wave of stressing news in our company — our big bosses are resigning from their jobs!
What the hell is going on here?!?!?
Is it about the salary raise issue? Or is it about moving towards a greener pasture? Well, different questions but same meaning though — all boils down to money.
That makes me scary again! Because for our account there should be a new batch of new hires to be trained but it was cancelled and so our company decided to train them for another account!
And solely, just in our department, we have so many employees who resigned recently!
Another thing, there are lots of employees just in our account alone that is being terminated. Higher numbers than last year. Sometimes I am thinking if they are being terminated because of what they did or the company is just really trying to decrease the numbers of the employee so we won’t feel that this is the recession happening in our own site!
Jeez!!! Is this a sign that I already need to resign and find a new job — no that’s wrong. I need to find a new job first and resign afterwards! Hahaha
Posted in Anything under the Sun | Tagged: call center, recession, resignation, salary | Leave a Comment »