A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

The Start of the Career

Posted by yojir on November 7, 2007

2003. Another 6 months contract ended. I am talking about my job given by a manpower agency. I stopped for a while when the world around me is still busy. It is always a busy crowd in Makati.

 I was with a friend then. A lot of youngsters in their branded suits and American accents are just a few steps away from us.

 I asked my friend — “When are we going to penetrate the call center industry?” And she replied, “It’s hard to penetrate that. They said you have to be good in English and blah blah blah…”

Well,I like speaking in English [although sometimes I am not grammatically correct just politically] and I am the best English speaking student during my school days.

Above minimum wage, wear no uniforms, parade your best semi-casual outfits, night time jobs that gives night differential pay — HEY! I WANT THIS JOB!

Little did I knew that after 3 months, I would be able to penetrate it.


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