A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

No Work Is Too Easy

Posted by yojir on November 11, 2007

The curiousity is gone after being on the floor for a week. The burn out feeling is rising up. I can feel it very strongly. And I came to the conclusion: so this is why they’re paying high for a call center agent and among some other reasons:

 – I get cursed everyday by my customers and I am not allowed to cursed back.

– You cannot disagree if they want to put you in any odd hours shift just as long as the company requires to have someone on that shift.

– You are more prone to a lot of life-aging behavior transformation. I am slowly turning into a control freak, ice-queen, emotionless human being, Needless to say, adding some health issues to your life.

– You are forced to embrace the culture of your client which is very different from yours.

– You are forced to speak their language fluently or you will be “punished” if you dont.

– You get to abuse coffee, beers and smoking a lot.

– You are bound to be a cold and unemotional human being as you get immuned to irate and endless issues of your customers

…and a lot more things

But in all of these, there is one comment that made me realize that work of a call center agent is just like any other jobs and this is it:

“You keep on complaining that your job is hard. Hey! No work is too easy, dude!”

And I definitely, absolutely and perfectly agree!


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