A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

Call Center Hopping

Posted by yojir on February 1, 2008

It pays good ok. I got your point. But talking to angry, irate, frustrated, cursing customers every single day?

Hell no!

And I realized these pointers why their paying high for these agents:

– Deal with problems everyday in your life when in fact in reality, you only deal with it not that often. Not everyday!!!

– You freely allowed yourself to be cursed by these customers and the only thing you can say is” I understand how you feel” or I understand your frustration regarding this matter.” You are not given the chance to curse the customer back!

– You are more prone to a lot of life-aging behavior transformation. I am slowly turning into a control freak, ice-queen, emotionless human being, Needless to say, adding some health issues to your life.

Oh well, these are countless. So when I reached my boiling point I said stop! I am going to resign!

And I did.

But it’s even harder not having a job, I realized. Most especially, when after being laid off and you need to wait for the company’s reply after a month wherein in a call center, if you’re an early bird, you can have a job in a one day application process.

And just like Nicholas Cage said in one of his movie when asked why is he doing his job instead of what he finished in college– this is the future!

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