A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

Boredom at Work

Posted by yojir on March 10, 2008

I’ve come across a site that says “an average call center representative stays in the job for 13 to 18 months.” The reason for this is the repetition process in the workplace.

In any call center company that you are going to work to, you will be handling a certain account: billing, technical support, sales, etc. And what you are explaining and telling the customer this day, you will still be saying that thing in the next few days, weeks, years [if you even reached one year in your job just like me. Im on my second year on my job now]. With a lot of agents on the floor, there is a very small of chance of growth and career advancements.

For an average person, repetitions or doing the same thing over and over again will be, in the long run, conventional. It is like hitting the dead end. What else is there to know? What else is there to be so excited about? There may be an update to the account you are handling but can you call it brain enhancing type of development? No. You can feel stagnant at what you are doing at one point in time while you are sitting in front of your computer and just waiting for your call.

In our call center, we have our own game room. We also organized charities. Somehow, I am looking for something that could also improve our creativity. Something that could broaden our horizon. Like for example, I hope there is a program where they can enroll you to an establishment that will teach you how to play a certain instruments, reach out to other hobbies like mountain climbing, discounts to learning centers if you want to learn how to cook, dance, add skills on computer or giving you a vacation leave that will take you to a new place — hmmmm this last one …. me likey so much!!!

Don’t you think so?


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