A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

Phonetics 101

Posted by yojir on March 10, 2008

Me talking to a customer who has always wants to spell out all the website we want to go to.

ME: Please go to abc.com [I put the phone to mute after one hour of
troubleshooting, we can now connect to the internet because I am already tired, exhausted and sleepy]
CUSTOMER: Can you please spell that to me?
ME: Oh sure. A as in apple, B as in cat and C as in boy
CUSTOMER: Oh I am confused. I got the A but the next letters, B as in cat and C as in boy?
ME: [Ooppss…] Let me repeat that, Sir. A as in apple, B as in boy and C as in Cat
CUSTOMER: Ok — that’s better. I think my hearing is failing me again
And I just laughed with my customer…

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