A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

Odd Hours and Holidays

Posted by yojir on March 12, 2008

I had the chance to interview applicants since i was a supervisor before in our call center company. Doing this, I can see myself to them.

Interviewer: This is a 24/7 industry that means you can be assigned to odd hours, are you ready for that?
ME: [odd hours?!? — oh no] Of course!
Interviewer: Oh that’s good. Coz here in our company, we have international clients and we have to have agents assigned during their usual daytime and blah blah blah … So do you think 2am is just ok with you?
ME: {jeez!!! 2am i might come across a rapist or something scary] Oh yeah
Interviewer: And holidays — we don’t have it here. So even New Year’s Eve, you might still be working. Is that still OK with you?
ME: [Of course not!] Oh that’s not a problem. I am single and there’s no any one who can stop me from working.
Interviewer: [Laughs] Oh yeah. That is the usual reason we are getting.
My kid needs me here. There was a family emergency …

And then blah blah blah

ME: as the interviewee … This is a 24/7 industry that means you can be assigned to odd hours, are you ready for that?
APPLICANT: Of course!
ME: [kinda lying …. hmmmm] Oh that’s good. Coz here in our company, we have international clients and we have to have agents assigned during their usual daytime and blah blah blah … So do you think 2am is just ok with you?

APPLICANT: Oh yeah
ME: [I’ll take that lie,  hmmm …] And holidays — we don’t have it here. So even New Year’s Eve, you might still be working. Is that still OK with you?
APPLICANT:Oh that’s not a problem. I am single and there’s no any one who can stop me from working.
ME: {Laughs … let’s see when you are already on the floor ….  hahaha]

New Year’s eve. its just one holiday i can’t say no to it. Even if it still going to be a double pay. Even my birthday, it is ok for me to be at work.  But from what i observe the most, its ok to be working on or before New Year’s eve just don’t assign us on odd hours or else…

The bottom line is who wants to work in odd hours and go to the office during holidays when everybody is just in the house because it is a non-working day?

But hey I am in the call center industry!

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One Response to “Odd Hours and Holidays”

  1. jimsmuse said

    I run a call center also and when I read this I just had to laugh. Thanks for making my day. My favorite potential applicants are the people who call regarding a position and ask me “So can I answer the phone from my home?” I tell them that if they have their own server, dedicated trunk lines and a comparable system they are welcome to do that!

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