A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

Credit Card Application

Posted by yojir on April 7, 2008

When you say call center to others, they have different reactions:

– the english-speaking employees even when they are just inside the public-no air-condition-bus[conio’s so to say]

– the highest paying job for an entry level position employee

– the coffee maniacs, the beer maniacs, the team building maniacs, and blah-blah-blah

– the ones who loves Starbucks soooo much [well count me out because I so love Seattle’s more]

and these list can go on forever … from good to worst.

Yeah worst. I noticed that recently on my credit card application. Here’s how the conversation goes:

Agent: So how long have you been in this company, ma’am?

ME: For two years and still counting the months …

Agent: Oh that’s great. You are sooo qualified for this application ma’am.

ME: [Hmmmm…my application will be approved — that’s nice! Me likey!]

Agent: And what is the nature of the business?

ME: Call center

Agent: Hmmm…..

ME: [Hmmm….] Yes? Something’s wrong? [Something is really wrong.]

Agent: Can we change the nature of the business to I.T.?

ME: [Now I have doubts about this application being approved] Oh sure! [Smiiling on the phone even if the agent can’t see me]

Agent: Ok [sound so happy] Now how about the blah-blah-blah

I worked once in a bank that is responsible in approving credit card applications. That was like 8 years ago. And even during that time, they are not really kind with us. My boss told me that we earn a lot but we don’t pay that much with our bills. They have a lot of issues with us when it comes to settling our credit card bills.

Well … count me out as I always pay my credit card bills ahead of the due date. But I can’t really blame them if most of my colleagues don’t really believe in paying immediately what they spent already. Well, fortunately, it’s not just call center agents that are usually ban in credit card applications hehehe.

So, I decided I am just going to stick with my one and only credit card. One credit card means only one source of spending your money.


2 Responses to “Credit Card Application”

  1. Good Blog. I will continue reading it in the future. Nice layout too.

    Aaron Wakling

  2. Jennifer said

    Very informative. Thank You!

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