A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

Salary Talk 1

Posted by yojir on June 4, 2009

To all the people who are just new in the call center industry!

You need to be reminded that not all job promotions would mean salary increase. Take my experience for example [well, it’s just not me but a lot of us actually in our company]

The word is “lateral transfer” — related to being parallel. Same length, same width but different location of lines.

That’s us!

We got a new job in the company. Same company, same employment, different post but no salary increase. To take it bluntly, it’ just like they’ve transferred you to a different post and you should say to the management “thank you”.

But I find it hard to say “thank you”. That’s money we are talking about! 😦


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