A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

Lateral Transfer

Posted by yojir on June 8, 2009

You can’t say that a lateral transfer is a promotion. Why?

– Different post but same salary

– Additional workload but same salary

– Maybe a new center site, same post and still the same salary

– They will set your expectation that there will a salary increase but on a week before your much awaited day, they will say that there won’t be

– New learning experience but same salary

– A lot of wisdom words for you not to be demotivated but same salary

– Additional set of gimmicks [a.k.a expenses] but same salary

– Additional developmental trainings but same salary

– Longer hours of devoted working but still same salary


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