A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

It’s Been One Year

Posted by yojir on July 14, 2009

The day that I have been on this post was like — really?!? I already got in to this department? I rock!!!

Now, it’s been one hell of a year! I can’t imagine it. I escalated two agents from being a fraud, because they are, to the management, and unfortunately for them, they got fired. We’ve handled one new successful account and they just renewed the contract for another year 🙂 yippee [it means we’ll still have another year for this job]. And my body clock is rumbled because every two months we’re changing our schedules. How’s that?

However, this one year is very fruitful. New experiences. New friends to connect with on my Facebook and Friendster, new acquiantances, new kind of escalations to me compared to when I was still an agent, new enemies [it’s a common life when you are in the management side — you are versus with the Operations 🙂 🙂 🙂 ], new drinking buddies, new shopping mates but old friends still remains [I make sure of that], and most importantly, learning to balance my relationship with the management and the Operations.

So far, I got a nice feedback from the Operations. The friendly and nice WMS. And recently I just received a kudos from one of our managers hoorays!!! Yoohoo to me!!!

So for me and for the rest of us — Happy 1st year anniversary. We survived one rocking year hahaha


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