A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

A Robotic Call Center Agent over a Human

Posted by yojir on September 14, 2009

Wonder what it would be like if your call center agent is really a robot and not a human being. Well, I just wished that if that day happens, I hope human beings has find another lucrative job than being a call center agent.  Otherwise, it would be a screaming “unemployment” thingy again.

Customer: Your company is just full of crap!!! B***sh*t

Human: That’s the last thing we want you to feel, ma’am. [ Poker faced and poker feeling (?)]

Customer: I know you would say because that’s just what all of you are saying. You understand me? No you don’t.

Human: We really do understand, ma’am. [Still poker faced with poker emotions]

Customer: You’re really full of sh*t. You and your company.

Robot CCA: Let’s just focus on your issue, ma’am. [Poker faced seeing no signs of stress sill]

Customer: I need your supervisor …

Imagine having this conversation with a human being:

Customer: Your company is just full of crap!!! B***sh*t

Human: Imitating the customer with no voice and then speaks .. “That’s the last thing we want you to feel, ma’am. [Meaning — when will this call be over?!?! Jeez!!!]

Customer: I know you would say because that’s just what all of you are saying. You understand me? No you don’t.

Robot CCA: We really do understand, ma’am. [No choice because this is a script that was told by our QA to tell you otherwise we will fail]

Customer: You’re really full of sh*t. You and your company.

Human: Let’s just focus on your issue, ma’am. [Stop swearing because I’m already fed up with you swearing at me. I need a good customer after this call please?!?!?! — looking very angry now]

Customer: I need your supervisor …

Human: [At last!!!] Kindly hold on the line, ma’am [Where’s my saviour?] Tl?”

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