A Day in the Life of a Call Center Agent

If you’re in a call center industry, this is your personal lounge.

Call Center Employees on Job Position Inquiry

Posted by yojir on April 15, 2010

Scenario 1:

I am applying for a new savings account in a government bank….

ME: (Reads … Job Post:) I wrote GOSC 1.

Bank Employee: What’s the meaning of GOSC 1, ma’am.

ME: (I recited)

Bank Employee: Oh call center agent!

CCE: (No! I’m not an agent anymore. I’m in the workforce!) Yeah right.

Scenario 2:

I am in a family reunion and my Aunt is asking about my work…

ME: I work in ….

Aunt: That is a call center, right?

ME: Yes, it is.

Aunt: Oh you’re a call center agent!

ME: But I’m no longer taking or answering calls. I’m in (how am I going to explain what workforce is? Hmmm …) I’m in the management department already.

Aunt: (Looked at her husband) Hey! I didn’t know that Joy here is a call center agent until now!

ME: Grrr!!!!


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